There are multiple ways to book your next experience. Call us, come to us, or book your massage online.
If you have any questions please feel free to reach out to us!
3, Wren House, 334a Creek Rd
Greenwich, London SE10 9SW
In order to provide you and other clients with excellent customer service and avoid disruptions, Serenity Body and Soul has a 48 hour cancellation policy and 24 hour reschedule policy. Please take time to review the booking and cancellation information below and note that by booking an appointment you are accepting the conditions of our cancellation policy.
We completely understand that things can happen at the last minute and can assure you that we will be sympathetic in certain circumstances. You can reschedule your treatment up to 24 hours prior to the appointment, providing that the new date falls no later than two weeks from the original (subject to availability). Last minute rescheduling (less than 24 hours) is not possible and will result in losing 100% of the deposit.
If you cancel your treatment up to 24-48 hours prior to the appointment we will refund 50% of the treatment cost.
If you cancel your treatment less than 24 hours prior to the appointment or don’t show up at all, you will be charged the full cost of the treatment and no refund will be provided.
To receive a refund, please contact us and provide following details:
Refund should be processed within 14 days. We do not provide refunds in a form different than the form in which the original payment was made.