I have no words to describe how amazing the experience was with Lilianna. She is a remarkable professional, extremely knowledgable, friendly, welcoming, caring, calm, attentive. I was referred to her by my best friend, who has been raving about Lilianna for months now. I had heard so many good things and still, she managed to exceed my expectations. I went there yesterday for my first treatment (a facial peel). She came downstairs to help me locate the venue, made me feel comfortable and offered tea (loved it). We spend some time to discuss my history, why I choose this treatment and how is my skin currently (products I use, patterns I have noticed, etc.) After she had a very clear picture of my skin needs, she explained to me all the available options and made sure to start slow as a new client. She was very attentive (loved the twist of a heating pad on the bed and the cozy blanket) and gave great attention to make me feel relaxed, comfortable and safe. She was checking in with me throughout the process of how I feel and was explaining every step and product. I majorly appreciated her explaining multiple times what could go wrong, what to expect in worst case and what to do. Also, she emphasized to have regular check-in with her after my treatment and we discussed our next steps. My treatment was totally tailored and she was even updating our steps while we were going through them and she was understanding what my skin can handle. She is absolutely amazing and the treatment itself has great results. Despite having a complicated skin type, I didn't experience any side-effects (pain, burning, redness anything) from the treatment and I am looking forward to going back.
